Refund policy

At Bijou Crush, we are committed to your satisfaction and aim to make each purchase a delightful experience. However, we recognize that sometimes returns are necessary. Here’s what you need to know:

• Refunds and Returns: If you’re not fully satisfied with your jewelry piece, you can request a full refund or store credit within 14 days of purchase. Please email us to start the process.
• Exceptions: Custom orders are non-refundable due to the personalized nature of these items. Our custom pieces are made specifically for you and may not suit anyone else’s style, making them unique to your taste.
• Quality and Replacement: We conduct thorough quality checks on all items before they are shipped. If you encounter a quality issue or your item is damaged during transit, please contact us immediately, and we will assess the situation to ensure your satisfaction.

For any questions or concerns, please reach out to us at info@bijoucrush.com